Warranty
Unless stated otherwise on the data sheet, City Technology products are warranted for a period of 12 months from date of despatch, against defects in workmanship, materials, and construction. A credit note will be raised against the appropriate account where a sensor has failed within these criteria. A summary of the procedure for Handling of Warranty Failures is set out below.
Statement of Warranty
The Quality Department has computerised the
handling and control of warranty failures. Part of this process requires
the support of our customers in implementing the following guidelines:
- Should a product fail to meet the performance requirements set out
in this handbook or exhibit other defects please contact in the first
instance, a member of City Technology's technical staff or the Quality
Returns Technician.
- Subject to a discussion with CTL staff, return of sensors to CTL for
evaluation may be authorised. Receipt of sensors by CTL is not an admission
of liability.
- Once a warranty failure is received at City Technology, a unique reference
number will be issued and an acknowledgement containing this number
will be faxed within 24 hours. Thereafter the defect is fully investigated
and reported on to the customer by letter with, where appropriate, a
credit note for the defective product.
- The sensing and referencing electrodes of biased operation CiTiceLs
must not be shorted together when returned. All other toxic gas
CiTiceL types must have their sensing and reference electrodes shorted
out.
- Please identify clearly why each sensor failed or why it is
being returned. Only those within the warranty period should be despatched.
- Please wrap each sensor individually to prevent any damage in transit.
This is most important because failure to protect each cell may cause
damage to the critical capillary mechanism during transit.
- Products containing PCB interface electronics should be stored and
transported in anti-static bags.
- When returning goods under warranty all accompanying documentation
should clearly state that they are defective goods and of 'no commercial
value'.
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