Frequently Asked Questions
City Technology offer Kanban manufacturing to all
our customers.
A Kanban is a set quantity of product held in a 'bin' for a particular customer
at CTL.
It is available to be called upon every 7 or 14 days.
Kanbans are priority for production capacity and delivery.
Customers with Kanbans have an advantage of readily available product at
pre set quantities.
Customer Kanban Rules
- When establishing a new kanban the customer needs to agree the kanban
bin size, a minimum call off period and the date from which they wish
the kanban to be implemented
- For any new kanban, a blanket order must be placed to incorporate
a minimum of 6 months usage. This will be approximately 12 separate
call offs.
- Customers are expected to call off from their kanban every 14 days.
However in emergencies a call off can be made after 7 days if it can
be accommodated by the production cell
- The quantity and frequency of all new kanbans needs to be established
at least 1 month prior to the anticipated initial call off
- The kanban bin size needs to reflect 2 weeks usage for the customer
- There must be 2 weeks stock of the selected sensor ready on the production
cell before an initial call off can be made
- The shipping date for the first and any future call offs will be faxed
back to the customer within 4 working hours of receipt of any call off
from the customer
- On receipt of any call off City Technology Ltd has 2 working days
to despatch the kanban
- If the kanban cannot be shipped within this period Customer Services
will contact the customer to advise the despatch date
- City Technology Ltd has 7 days to replenish the kanban after the previous
call off
- Only the agreed bin quantities will be shipped - we will not part
ship or over ship
- If the customer needs more of the selected sensors we request that
they place a separate scheduled order
- If the sensors are labelled at the end of the month and the customer
calls off in the following month, we will not re-label the sensors unless
there are exceptional circumstances
- Once the kanban has been established Customer Services will notify
the customer of the implementation date and the customer will provide
a date for the anticipated first call off
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